Privacy PolicyEffective Date: July 2025Clear Dental Pty Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and manage your personal information.1. Collection of Personal InformationWe collect personal and health-related information that is reasonably necessary for us to provide quality dental care. This may include:Name, address, date of birth, email, phone numberMedical history, dental records, referral detailsHealth insurance or Medicare informationPayment details (including credit card or billing info)Website usage data, including IP address and cookiesInformation may be collected directly from you, through our website, over the phone, in person, or via third-party service providers involved in your care or in the management of our practice.2. Use of Personal InformationYour personal information is used to:Deliver dental and related health servicesManage bookings, reminders, and follow-up careComply with regulatory and legal obligationsImprove our clinical and customer service processesSend you practice updates, health tips, promotions, and service offeringsBy submitting, you agree to hear from us with oral health insights, personalised care reminders, and limited-time offers. You may unsubscribe at any time.3. Disclosure of Personal InformationWe may disclose your information to:Other healthcare providers involved in your treatmentLaboratories or specialist service providersHealth insurers and government agencies (e.g. Medicare, DVA)IT or marketing service providers under strict confidentiality agreementsRegulatory authorities when legally requiredWe do not sell or rent your personal data to third parties.4. Storage & SecurityWe take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, or disclosure. This includes secure servers, encryption protocols, access controls, and staff training on privacy practices.Some third-party services we use may store data overseas. Where this occurs, we ensure that appropriate data protection measures are in place.5. Access and CorrectionYou have the right to access your personal information and request corrections if it is inaccurate, out-of-date, or incomplete. Please contact our Privacy Officer at info@cleardental.com.au for assistance.6. ComplaintsIf you have concerns about the handling of your personal information, please contact us. If you’re not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).7. Cookies & Website AnalyticsWe use cookies and analytics tools to improve our website’s performance and user experience. You can adjust your browser settings to disable cookies, though some features may not function correctly.8. Policy UpdatesThis Privacy Policy may be updated periodically. The most recent version will always be available on our website.
